Hotel information will be sent out 6 months prior to the camp and we will inform you when gear is available to order.
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Welcome to www.themachadobrothers.com. The www.themachadobrothers.com website (the “Site”) is operated by RCJ Machado Jiu-Jitsu Holdings LLC (“The Machado Brothers”). By accessing and using www.themachadobrothers.com, you agree to comply with and be bound by the following terms, conditions, and notices (collectively, the “Terms”). Please read these Terms carefully, and retain a copy for your reference.
www.themachadobrothers.com is an e-commerce site that serves as a platform for acquiring products from The Machado Brothers. The website provides information about the products, sponsorship programs, and retailer partnership programs offered by The Machado Brothers. The online store is hosted on Shopify Inc., which enables the sale of products and services through the website.
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1. All Machado Brothers Camp tickets and Jiu Jitsu gear sales are final. No refunds or exchanges will be offered, unless otherwise specified in the exceptions below.
a. Damaged or Defective Items: If you receive Jiu Jitsu gear that is damaged or defective, please contact our customer support within 7 days of receiving the item. We will be happy to assist you in resolving the issue.
b. Incorrect Orders: In the event that you receive the wrong item or a different size/color than what you ordered, please notify us within 7 days of receiving the product. We will arrange for the correct item to be shipped to you or provide a suitable resolution.
2. To be eligible for a return or exchange for damaged, defective, or incorrect items, you must contact our customer support team within the specified time frame mentioned above. Failure to do so may result in the denial of your request.
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5. Once we receive and inspect the returned items, we will process your request accordingly. Refunds will be issued to the original payment method within 14 days from the date of receiving the returned items.
Please note: The Machado Brothers reserve the right to update or modify this return policy at any time without prior notice. It is your responsibility to review the policy before making a purchase.
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